Q4 2024 ISSUE:
Customer Testimonial | Product Updates | Carrier Updates | Tech Tips | Events
Quarterly Insights
Meet Joe Yurich, Our New Chief Revenue Officer
Hello!
I am thrilled to join iPipeline as the company's new Chief Revenue Officer. It's an honor to join such a dynamic team, and I look forward to collaborating and working closely with you – as one of our BGA partners.
My vision for our continued partnership is centered around driving growth and enhancing customer engagement. Our success hinges not only on our ability to create innovative solutions, but on building strong relationships with our partners and understanding the evolving needs of the market. By focusing on what matters most – the customer -- we can create strategies that not only meet your expectations, but exceed them.
I have a proven track record in building and leading high-performing sales teams at multiple software companies, including Zuora and Software AG, and I am committed to aligning to our collective goals, which will allow you to do your job faster and easier than ever before.
I'm excited to connect with each one of you and look forward to sharing ideas as we explore how we can elevate our partnership to new heights. And I hope to see many of you at NAILBA 43 in just a few short weeks. Be sure to stop by the iPipeline booth and say hello.
Feel free to reach out to me directly, either on LinkedIn or by email, and let me know how we can better support you.
Thank you for the warm welcome -- and here’s to a successful journey ahead!
Thank you,
Joe Yurich
CRO, iPipeline
BUZZ STATS: iSolve®
Product Updates
iSolve is transforming the way illustrations are run. Historically, agents and advisors rely on BGAs to provide all illustrations needed to socialize pricing with their clients who are looking for permanent products. With iSolve, agents can easily obtain the pricing for permanent products from the same place they are used to getting their term quotes. Once they select the right product and face amount for their client they can download the pdf of the illustration or ask the BGA team to run the one or two illustrations they are interested in.
iSolve is drastically improving the efficiency of the process – while reducing the overhead for BGAs to support their agents. Over the past year, the number of quotes generated by iSolve has grown by 240%! Interested in learning more about iSolve? Contact your account manager today!
1.8 Million
1.8 Million
1.8 million iSolve quotes between August 2021 - August 2022
4.4 Million
4.4 Million
4.4 million iSolve quotes between August 2022 – August 2023
240%
240%
Quotes in iSolve grew by 240% in one year
AGENCY SPOTLIGHT: DAY IN THE LIFE
Featuring Pete Buxton | VP, Senior Advisor Consultant, Signature Annuity at Highland Capital Brokerage
Q: How did you get into your current role?
A: I have been in this business for five years. Prior to my role here at Highland, I was in the military for 14 years. After serving, I went back to school on the GI Bill and got my degree. Then I started a landscape design company, but I wasn’t sure if that was what I wanted to do for the rest of my life. As I thought through my options, my dad, who is a financial advisor, introduced me to a connection at Highland Capital, and the rest is history.
Q: What does a typical day look like for you?
A: My day looks different now than it did my first two years. The first two years I put in a lot of time learning from Senior VPs in my role by shadowing them. I would call 80 to100 people a day to set up meetings for those VPs, and then I would sit in on the meetings. Now, I focus on my own target market: military veterans who are now financial advisors. I still make a lot of calls and set up a lot of meetings, but I now have a great referral base on which I’ve built my business. This allows me to spend time outside the office, meeting with my advisors face-to- face - something I really enjoy.
Q: Annuities are hot right now due to the interest rate environment. Beyond interest rates, why would you recommend purchasing an annuity?
A: The annuities that I specifically work with, Fixed and Index, tend to lean more toward the conservative client who may have a short runway when it comes to their “working years.” I like to refer to this runway as the "retirement redzone," which is 5 years before and 5 years after retirement. When you are in this category, you can’t afford to take a dramatic loss because you don’t have the time or income generation to make up for those downturns, like we saw in 2022. This is why we use Fixed and Index Annuities to lower the risk in a client’s portfolio. Even though you may not see those double-digit returns, you have eliminated all downside risk, and you have the ability to still capture decent upside returns in the market - all while protecting that nest egg that you worked so hard to achieve.
Q: What trends in annuities did you see last year and what are you seeing this year?
A: Last year, we saw a lot of market volatility, which made it difficult to keep up with the products and rates changing so frequently. Oftentimes, by the time a case was designed and everything was ready to sign, interest rates would change. We really had to be mindful of the timing in 2022. The interest rate environment is a little less volatile in 2023. Interest rates are still high, but they aren’t increasing every few weeks. This helps us to position products without experiencing the timing issues we saw in 2022.
Q: If you had $100,000, what kind of annuity would you purchase?
A: Well, I am not a typical annuity purchaser due to my age, but if I were to purchase an annuity for myself right now, I would go with a buffered annuity. A buffered annuity gives you market exposure with a buffer on the downside.
Q: If you had $100,000 to spend frivolously, what would you spend it on?
A: I’m huge into watersports, so I would probably put a bunch of it towards a nice wake boarding boat.
Pete Buxton
VP, Senior Advisor Consultant, Signature Annuity at Highland Capital Brokerage
Interested in learning more about Leslie's top pick? Click here to explore how you can unlock the true potential of your agency -- with Agency Integrator. You'll also want to check out our recorded webinar session, "Discover the Possibilities with an Agency Management System," to discover the Top 5 Benefits an agency management solution can provide to streamline operations and maximize efficiencies.
Many iPipeline applications -- including iGO®, DocFast®, LifePipe, InsureSight®, iSolve®, and FormsPipe -- are secured by Ping. BGAs that do not use Single Sign-On (SSO) to access iPipeline applications use PipePass, which involves single-factor authentication with a personal username and password. Starting in 1Q2025, applications protected by Ping will be enforcing multi-factor authentication (MFA) at least once every 30 days. The MFA process will send users a one-time passcode via email or SMS.
If your agency is not currently using single sign-on with iPipeline applications, please request that each individual user verifies their email address or phone number to receive the one-time passcode. Users can click on Update Account on the login page and follow the instructions provided.
*Please note that iPipeline does not support shared credentials (multiple individuals using that same username and password). If you are aware of this practice within your organization, please make plans to mitigate future challenges by initiating accounts for each individual before multi-factor authentication enforcement in 1Q2025.
iSolve® now offers underwriting process eligibility filters for traditional, accelerated, and instant decision underwriting, assisting agents in identifying products that can help ensure their customers are protected and covered as quickly as possible.
The September 2024 iSolve Release Notes are available now on our Customer Portal. Click here to access.
Please Note: You must be logged in to access this content. If you do not already have a login, you can register here. Registering for our Customer Portal site is quick and easy and provides you access to exclusive content, meant just for our customers!
Please reach out to Laura D'Anna with any questions.
We’re excited to share that we’ve automated* the process of activating new life insurance products for distribution in our iService portal. iService is our administrative tool that enables you to configure your iPipeline products.
This time-intensive manual process has transformed into a fully automated process -- making it faster, easier, and more efficient while providing you with immediate access to life insurance products from various carriers.
Now you no longer need to turn on any new products as they are added to the iPipeline platform – alleviating this administrative task for you!
With this automated process, you can expect immediate benefits to your business, including:
- Alleviating the administrative burden of monitoring new product announcements and setting up new products via iService.
- Eliminating the complexity of iService product setup and any associated errors from your teams.
- And confidence that new products will be available via iGO®, LifePipe, iSolve®, QuoteAPI, FormsPipe, and Illustrations.
For those who do not want to automate the process and would rather selectively exempt certain GAIDs, you can revert to the manual process. This will then allow you to select individual products as they become available.
Login to iService now to explore what this new process can do for your business.
If you have questions, please contact your Customer Account Manager.
*This automation is based on a straightforward set of business rules: If you are currently enabled to sell a certain product type from a specific carrier, then any new product of that same type, launched by that carrier, will automatically be enabled for you.
We’ve given XRAE® a make-over, complete with a new user interface, a more modern look and feel, and a consistent and complimentary design of our other iPipeline applications for BGAs. Designed with accessibility in mind, we’ve also made the interface compliant per the standards of WCAG (v2.1 Level AA).
Our enhancements to XRAE include:
- It connects to our LifePipe quote engine: This provides access to rate class results and term quotes. As you navigate through the XRAE questionnaire, you can view impacts to rate class and premiums.
- It's also a multi-tenant application: Accessing the same security and user accounts as our other BGA applications, XRAE is now optimally designed for agents in the field via their agent portals, in addition to BGA back-office users.
- XRAE is now included in the e-SSENTIALS® bundled pricing for BGAs: If you have an e-SSENTIALS license but cannot access XRAE, please contact our support team to extend these capabilities to your agents.
When it comes to the seamless operations of your agency, it’s critical to have the right Agency Management System. An efficient AMS boosts the productivity of your agency while increasing your level of growth and success.
Yet, finding the right system can be challenging. We feel your pain.
Click here for our latest blog post in which we delve into 6 pivotal factors to consider when selecting the right AMS for your organization.
Dear The Forms Guy,
The economy is a bit tight nowadays, and lately our agency hasn’t been receiving as many cases as we have in the past. My boss tells us we have nothing to worry about, but this makes me worry even more. What are some ways that I can increase my visibility at the agency, so if there are changes coming down the road, I’m in a better position to keep my job?
- Anxious in the Agency
Have a question for The Forms Guy?
Need some advice? Submit your questions here!
Dear Anxious,
We’ve all been anxious in the past about job security.
One of the best ways that you can become invaluable is to be the technology champion at your agency. Take the time to learn how to administer all your back-end systems - like your CRM, Agency Management System, iGO e-App, illustration systems, and other tools. You might already have a system administrator, but it’s not a bad idea to have a backup. Make your goals known amongst your coworkers and those who make hiring decisions. If something unfortunate happens, you can list your administrative experience with those programs on your resume.
Above all, don’t just wait for bad news to happen. Make good things happen every day by giving 100 percent. I believe in you!
Optimistically yours,
The Forms Guy
Allianz Life Insurance Company of North America
Go Live Date: 7/16/24
iPipeline Solution: iGO®
Insurance Products: Indexed Universal Life
American National
Go Live Date: 6/6/24
iPipeline Solution: iGO®
Insurance Products: New Signature Protection IUL Series
Increased accumulation potential, two new No Lapse Guarantee options, and the added security of a Guaranteed Cash-Out Rider.
AuguStar Life
Go Live Date: 8/5/24
iPipeline Solution: iGO® and DocFast®
Insurance Products: Virtus Protection IUL
AuguStar Life's Virtus Protection IUL rounds out our suite of products available on iPipeline, helping you meet the needs of more of your clients. Learn more with our marketing materials and on our product site.
Virtus Protection IUL Agent Guide
Virtus Protection IUL Client Guide
Virtus Protection IUL Product Site
Prudential
Go Live Date: 8/19/24
iPipeline Solution: iGO® and AFFIRM®
Insurance Products: Prudential Momentum IULSM
Go Live Date: 10/14/24
iPipeline Solution: iGO®, AFFIRM®, and DocFast®
Insurance Products: Prudential Essential ValueSM and Prudential EssentialTerm PlusSM
Client Materials:
EssentialTerm Value Consumer Brochure
EssentialTerm Plus Consumer Brochure
Advisor Materials:
EssentialTerm Suite Fast Facts
EssentialTerm Suite Comparison Guide
EssentialTerm Suite Launch Notice
After refreshing and redesigning it to improve the user experience, we're excited to share that the iPipeline Customer Portal is now LIVE!
This enhanced site incorporates several upgrades and additions, including increased site security, as well as a reworked support chat functionality which is again available for use by our customers. And we’ve also incorporated our updated global corporate branding.
As part of our implemented and increased security requirements, all visitors to the enhanced iPipeline Customer Portal will need to re-register the first time they visit our upgraded site.
Check out our original home page of our iPipeline Customer Portal – and our redesigned home page.
To access the iPipeline Customer Portal, click here: https://customerportal.ipipeline.com/
Mark Your Calendars!
Join iPipeline at these upcoming industry events and webinars:
Discover the Possibilities with an Agency Management System
Oct 10 | Click here to view this on-demand webinar
5 Ways Digital Document Delivery Transforms Business Operations
Oct 16 | Click here to view this on-demand webinar
How e-Delivery Helped Reduce Cycle Times, Increase Placement Ratio, Eliminate Costs, and More
Oct 16 | Click here to view this on-demand webinar
NAILBA 43 Annual Conference
Nov 18 - 20 | Washington, DC
Connections 2025
May 5 - 7 | Orlando, Florida
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